Refunding Customers

To refund customers, you will log into Paypal.

To refund a customer who paid with PayPal:
1. Find the order in your Soldsie Invoice Tab.    
2. Click the grey Paypal link under the $ amount of the item. This will take you directly to the transaction in Paypal.
3. Once in Paypal, click the Issue Refund link.
4. Enter the refund amount and click Submit.
5. Confirm the amount and click Submit again.


To refund a customer who paid with Sezzle:
1. Find the order in your Soldsie Invoice Tab.    
2. Log In to https://sezzle.com/merchants and inside the Orders tab you can find your Order with the Reference Id matching the ID in the Soldsie.
3. Click on the order you want to create refund for, matching with the ID.
4. You can either create Partial or Full Refund.
5. Click on the option as desired and enter the amount you want to refund in case of Partial Refund.
6. Confirm the amount by re-entering once again and click Proceed.
7. In case of Full Refund click the button and click Proceed.

The status of the order will change to refunded in Soldsie. 


Have more questions? Submit a request

Comments

Powered by Zendesk